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Help Topics

How do I return an item for refund / recalibration / exchange?
All returns for calibration or credit must be approved in advance. Call or email Statguard Flooringfor an RMA. A restocking fee and/or repackaging fee may apply. Training products must be returned in their unopened original packaging.

You can request an RMA
By phone: (781) 821-5609
By email: service@statguardflooring.com

The following information must be provided in order for your request to be processed:
  1. Company Name
  2. Contact Name w/ phone, fax, and email address
  3. Customer Number (If known)
  4. Original purchase order number or invoice number
  5. For recalibration requests include Item serial number(s)
  6. Nature of the problem
  7. Credit card number or PO number to be billed if returning for calibration